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Privacy Policy

Effective date: 30 September 2025
Last updated: 30 September 2025

1) Who we are

Event Campers (“Event Campers”, “we”, “us”, “our”) operates a platform that helps users discover events and compare/book motorhomes through third-party rental operators and affiliate partners.

2) What this policy covers

This policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our widgets and tools, make booking enquiries, or otherwise interact with us.

3) Personal information we collect

  • Identity & contact: name, email, phone.

  • Trip details: pickup/drop-off locations, travel dates, party size, preferences.

  • Booking data: quotes, selections, operator chosen, booking references.

  • Payment data: processed by third-party payment providers (we do not store full card numbers).

  • Device & usage: IP address, browser, device, pages viewed, referrers, and interactions.

  • Cookies & similar technologies: identifiers, preferences, and analytics events (see §8).

4) How we use personal information

  • Provide the site, widgets, quotes and booking flows you request.

  • Share essential details with rental operators/partners to fulfil your enquiry or booking.

  • Communicate about your booking, support requests, and service updates.

  • Personalise content and improve our site, UX, and marketing effectiveness.

  • Send marketing communications if you opt in (you can unsubscribe anytime).

  • Comply with law, prevent fraud, and enforce our Terms.

5) Legal bases (where applicable, e.g., EU/UK GDPR)

  • Contract (to provide requested services/quotes).

  • Legitimate interests (site security, analytics, product improvement).

  • Consent (marketing emails; non-essential cookies).

  • Legal obligation (records, compliance).

6) Who we share information with

We don’t sell personal information. We share only as needed with:

  • Motorhome rental operators / booking partners to process enquiries and bookings.

  • Payment processors to take payments securely.

  • Service providers (hosting, analytics, email, anti-fraud).

  • Authorities where required by law, court order, or to protect rights.

7) International transfers

Your information may be processed outside your country (e.g., Australia, New Zealand, the USA, EU). We use reasonable safeguards for cross-border transfers (standard contractual clauses or comparable measures where relevant).

8) Cookies & similar technologies

We use cookies, pixels, and local storage to run our site and understand performance.
Categories:

  • Strictly necessary (security, core functionality, load balancing).

  • Functional (remember preferences such as language/region).

  • Analytics (aggregate usage to improve content and UX).

  • Advertising/retargeting (measure campaigns; show relevant ads—used only if enabled).

Your choices:

  • Use our cookie banner to accept/reject non-essential categories.

  • Update or withdraw consent at any time via “Cookie Settings” (footer link).

  • Browser controls let you block or delete cookies; doing so may affect site features.

  • Some third parties provide their own opt-outs (e.g., Google Ads settings).

9) Data retention

We keep personal information only as long as needed for the purposes above, then delete or de-identify it, subject to legal/record-keeping requirements.

10) Security

We use reasonable technical and organisational measures (TLS encryption in transit, access controls, logging, least-privilege permissions). No method is 100% secure.

11) Your rights

Depending on where you live, you may request to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent (for example, marketing or non-essential cookies). We will respond as required by applicable law.

12) Children

Our services are not directed to children. If you believe a child provided personal information, contact us and we’ll delete it where required.

13) Third-party sites, widgets & operators

Our site includes links/widgets from third parties (e.g., booking engines, payment providers). Their privacy practices are their own and may differ; review their policies. When you book, the rental operator will process your data under its privacy policy and terms.

14) Changes to this policy

We may update this policy. The “Last updated” date shows the latest version. Significant changes will be communicated via the site and/or email.

15) Contact

Email: legal@event-campers.com
Postal: Level 2, 320 Pitt Street, Sydney, NSW, 2000

Terms & Conditions

Effective date: 30 September 2025
Last updated: 30 September 2025

1) About these Terms

These Terms govern your access to and use of Event Campers’ website, content, and tools (the “Services”). By using the Services, you agree to these Terms.

2) What we do — booking agent only

  • Event Campers is a motorhome rental booking agent and comparison platform.

  • We are not a travel operator or motorhome owner, and we do not provide transportation, accommodation, maintenance, roadside assistance, or insurance services.

  • We do not sell or issue event tickets or camping passes. If a festival or venue requires tickets/passes, you must purchase them directly from the official seller.

3) Operators have their own terms

  • Each rental operator has its own terms, policies, fees, deposits, insurance and driver/age requirements.

  • When you book a motorhome, your contract is with the operator, not with Event Campers.

  • You must read and accept the operator’s terms before finalising a booking. Any disputes regarding the vehicle, charges, service quality, damage, or refunds are between you and the operator.

4) Event pages & information disclaimer

  • Our event pages are informational only (dates, locations, facilities, passes, transport, maps, etc.).

  • Event details can change without notice. You are solely responsible for verifying all event information, tickets, passes, and policies with the event organiser directly.

  • Event Campers is not liable for any losses arising from reliance on event information on our website, including date/venue changes, cancellations, or admission/policy issues.

5) Quotes, availability, and pricing

  • Availability and prices are set by operators and may change until confirmed in writing or at checkout.

  • Fees (e.g., insurance, mileage, cleaning, one-way, deposits, bond) are determined by the operator and may be payable at pickup.

  • Currency conversions and bank/processor fees may apply; we are not responsible for exchange-rate differences.

6) Bookings, payments, and charges

  • Bookings are subject to operator confirmation and your eligibility (licence, age, payment method, etc.).

  • Payments are processed by third-party providers; Event Campers may not be the merchant of record.

  • You authorise us and/or the operator to charge the payment method you provide for booking amounts and applicable fees according to the operator’s terms.

7) Cancellations, changes, and no-shows

  • Operator policies apply. Cancellation/change fees and timelines are set by the operator.

  • No-shows, late arrivals, and document/ID failures are handled per the operator’s policy and may forfeit payments.

8) Your responsibilities

  • Provide accurate information (names, contact details, licence, dates).

  • Verify that you meet licence/age/insurance requirements and bring required documents.

  • Comply with all operator terms, local laws, road rules, insurance obligations, and usage restrictions.

  • Inspect the vehicle at pickup and report defects per the operator’s process.

9) Prohibited uses of the Services

You agree not to:

  • use the Services for unlawful activity, to interfere with site security, scrape content, or circumvent rate limits;

  • misrepresent identity, submit fraudulent bookings, or attempt unauthorised access;

  • use the Services in a manner that infringes IP or violates applicable laws.

10) Intellectual property

All site content (text, graphics, logos, code) is owned by Event Campers or our licensors. You may not copy, modify, or redistribute content without permission. Event names and marks appear for descriptive purposes only; they are trademarks of their respective owners.

11) Third-party links, widgets, and partners

The Services may link to or embed third-party tools (e.g., booking engines, payment processors). We don’t control these sites/services and are not responsible for their content or actions. Your use is governed by their terms and policies.

12) Disclaimer of warranties

The Services are provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law, including as to accuracy, availability, fitness for a particular purpose, and non-infringement.
We don’t guarantee: (a) any event information or schedules; (b) operator availability or pricing; (c) that bookings will not be cancelled/changed by operators or events.

13) Limitation of liability

To the maximum extent permitted by law, Event Campers and our officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits/revenue/data, arising from or related to: (i) use of the Services; (ii) reliance on event information; (iii) bookings, vehicles, services, charges, or disputes with operators; or (iv) third-party sites or services.
Nothing in these Terms limits rights you may have under Australian Consumer Law that cannot be excluded.

14) Indemnity

You agree to indemnify and hold Event Campers harmless from claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, violation of laws, or disputes with operators or event organisers.

15) Privacy & cookies

Your use of the Services is also governed by our Privacy Policy, including the Cookies section. By using the Services, you acknowledge our use of cookies as set out there and your ability to manage non-essential cookies through the cookie banner/settings.

16) Suspension & changes

We may modify or discontinue parts of the Services, and suspend or terminate access for misuse, fraud, or security reasons.

17) Governing law & venue

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

18) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Material changes will be posted on the site and/or emailed if appropriate.

19) Contact

Email: legal@event-campers.com
Postal: Level 2, 320 Pitt Street, Sydney, NSW, 2000