Effective date: 30 September 2025
Last updated: 30 March 2026
1) Who we are
Event Campers (“Event Campers”, “we”, “us”, “our”) operates event-campers.com, a platform that helps users discover events and destinations, compare motorhome and campervan rental options, and make bookings through third-party rental operators and affiliate partners.
Event Campers is a trading name of ROAVER PTY LTD, ABN 54 650 745 994, registered in New South Wales, Australia.
2) What this policy covers
This policy explains how we collect, use, disclose, and protect personal information when you:
– visit our website (event-campers.com)
– use our booking widgets and comparison tools
– make a booking enquiry or complete a booking through our platform
– subscribe to email communications
– contact us for support
– otherwise interact with us
This policy does not cover the practices of third-party rental operators, booking engines, payment processors, or other services linked from our site. When you complete a booking, the rental operator will process your data under its own privacy policy and terms.
3) Personal information we collect
Information you provide directly:
– Identity and contact details: name, email address, phone number.
– Trip details: pickup and drop-off locations, travel dates, party size, vehicle preferences.
– Booking data: quotes requested, vehicle selections, operator chosen, booking references, special requests.
– Communications: messages you send us via email, contact forms, or support requests.
Information collected automatically:
– Device and usage data: IP address, browser type and version, operating system, device type, screen resolution, pages viewed, referral source, time on page, and interactions with site elements including booking widgets.
– Location data: approximate location derived from your IP address (used to show relevant content and currency).
– Cookies and similar technologies: identifiers, preferences, and analytics events. See the Cookie Policy below for full details.
Information from third parties:
– Booking confirmation data from rental operators or booking engine partners where required to support your booking.
– Analytics and advertising data from third-party tools (such as Google Analytics) in aggregated or pseudonymised form.
Information we do not collect:
– We do not store full credit card or debit card numbers. Payment information is processed directly by third-party payment providers and/or the rental operator.
– We do not knowingly collect sensitive personal information such as health data, biometric data, or government-issued identification numbers.
4) How we use personal information
We use personal information to:
– Provide the website, booking widgets, comparison tools, quotes, and booking flows you request.
– Share essential trip and contact details with rental operators and booking partners to process and fulfil your enquiry or booking.
– Communicate with you about your booking, support requests, and service updates.
– Send booking confirmation summaries and post-trip follow-ups (such as review invitations via Trustpilot).
– Personalise content, display relevant destinations and events, and improve our website, user experience, and marketing effectiveness.
– Send marketing communications where you have opted in (you can unsubscribe at any time using the link in any marketing email or by contacting us).
– Monitor site performance, detect errors, prevent fraud, and maintain security.
– Comply with applicable laws, respond to legal requests, and enforce our Terms and Conditions.
5) Legal bases for processing (EU/UK GDPR)
Where EU or UK data protection law applies, we rely on the following legal bases:
– Contract: processing necessary to provide the services, quotes, or bookings you request.
– Legitimate interests: site security, fraud prevention, analytics, product improvement, and direct marketing to existing customers (where permitted without consent). We balance our interests against your rights and freedoms.
– Consent: marketing emails to new contacts, non-essential cookies, and any other processing where we specifically ask for your consent. You may withdraw consent at any time.
– Legal obligation: where we are required to retain records or disclose information by law.
6) Who we share information with
We do not sell your personal information to any third party.
We share personal information only as needed with:
– Motorhome and campervan rental operators and booking partners: to process your enquiry, provide quotes, and fulfil your booking. The operator becomes an independent data controller for the information they receive.
– Booking engine and widget providers (including the Roaver booking widget): to display availability, process searches, and facilitate bookings on our site.
– Payment processors: to process payments securely. We do not handle or store full payment card details.
– Service providers: hosting providers, email platforms, analytics tools (such as Google Analytics), customer support tools, and anti-fraud services. These providers process data on our behalf under appropriate agreements.
– Review platforms: we may share your name and email address with Trustpilot to facilitate a review invitation after your trip. Trustpilot processes this data under its own privacy policy.
– Authorities and legal: where required by law, court order, regulatory request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
7) International transfers
Event Campers operates across multiple countries. Your information may be processed in Australia, New Zealand, the United States, Canada, the United Kingdom, or the European Union, depending on the service providers and rental operators involved.
Where your information is transferred outside your country of residence, we use reasonable safeguards including:
– Standard contractual clauses (EU/UK approved) where applicable.
– Transfers to countries recognised as providing adequate data protection.
– Contractual obligations on service providers to protect your information.
8) Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy:
– Booking enquiry data: retained for up to 3 years after your last interaction, to support repeat bookings and customer service.
– Completed booking records: retained for up to 7 years to comply with tax, accounting, and legal requirements.
– Marketing contact details: retained until you unsubscribe or request deletion.
– Analytics and cookie data: retained in accordance with the retention periods set out in the Cookie Policy below.
– Support correspondence: retained for up to 3 years after resolution.
After the applicable retention period, we delete or de-identify personal information, unless a longer period is required by law.
9) Security
We use reasonable technical and organisational measures to protect personal information, including:
– TLS (HTTPS) encryption for data in transit.
– Access controls and least-privilege permissions for staff and service providers.
– Regular review of security practices.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
10) Your rights
Depending on where you live, you may have the following rights:
– Access: request a copy of the personal information we hold about you.
– Correction: request correction of inaccurate or incomplete information.
– Deletion: request deletion of your personal information, subject to legal retention requirements.
– Data portability: request a copy of your information in a structured, machine-readable format.
– Objection: object to processing based on legitimate interests, including direct marketing.
– Restriction: request that we restrict processing in certain circumstances.
– Withdraw consent: withdraw consent at any time where processing is based on consent (such as marketing emails or non-essential cookies).
To exercise any of these rights, contact us at book@event-campers.com. We will respond within the timeframe required by applicable law (generally 30 days).
Jurisdiction-specific rights:
– Australia: you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may also complain to the Office of the Australian Information Commissioner (OAIC).
– New Zealand: you have rights under the Privacy Act 2020. You may complain to the Office of the Privacy Commissioner.
– European Union / United Kingdom: you have rights under the GDPR / UK GDPR. You may complain to your local supervisory authority.
– Canada: you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. You may complain to the Office of the Privacy Commissioner of Canada.
– United States (California): if you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell your personal information. To exercise your rights, contact us at book@event-campers.com.
11) Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us at book@event-campers.com and we will delete it promptly.
12) Third-party sites, widgets, and operators
Our website includes links to and embedded content from third parties, including:
– Booking engine widgets (Roaver)
– Payment processors (Stripe)
– Map providers (OpenStreetMap via Leaflet)
– Analytics providers (Google Analytics)
– Review platforms (Trustpilot)
– Social media platforms
– Rental operator websites
These third parties have their own privacy practices. We are not responsible for their content, actions, or data handling. We encourage you to review their privacy policies before providing your information.
When you complete a booking through our platform, the rental operator becomes independently responsible for the personal information they collect and process in connection with your rental.
13) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. Where we make significant changes, we will notify you via a prominent notice on our website and/or by email where appropriate.
14) Contact
Email: book@event-campers.com
Postal: Level 3, 487 Elizabeth, Surry Hills, NSW 2010, Australia
